Monday, August 18, 2008

Assessment 1: Prospective Employment Opportunities

Job details

Our client is seeking 40 honest, reliable staff for stocktake at a busy local retail outlet on a labour hire basis. Duties will include counting of stock, recording information and assisting staff with clean up duties. To apply forward resumes to Summit Personnel 41 Thompson Street Wagga Wagga 2650. PLEASE NOTE ONLY SUCCESSFUL APPLICANTS WILL BE NOTIFIED.
Salary: TBA Work type: Casual positionTenancy: Contract position
Hours: Varied Number of positions: 40
Source: Employment service providersJob ID: 184323610Last modified: 19 August 2008Options: None
How to apply
To apply, please phone The Team at Summit Personnel;Wagga Wagga by phoning 0269212300.
Enquiries from all suitable Job seekers welcome.


Job Title: Customer Service Advisor


Number of Vacancies: Several
Business Line: Education, Employment and Disability
Classification: Centrelink Band 2 (APS 3-4)
Location: Wagga Wagga Customer Service Centre
Remuneration: $44 380 - $55 169
Job Reference: ASW2008/038
Contact Officer: Sandra Rogers - (02) 6937 3450
Selection Documentation Officer: Email request to or call our 24 hour answering machine on (02) 6200 5776 quoting the Job Reference Number above
Closing Date: 15 August 2008
Deliver high level services to provide a quality customer experience resulting in outcomes for customers in line with government policy. Engage with customers to assess circumstances to provide appropriate service offer options. Assess payment qualification and eligibility criteria within Getting it Right and timeliness requirements.
1. Deliver services to assist customers, designed in accordance with legislation, government policy, Minister’s expectations, Centrelink’s performance requirements and Strategic Directions
2. Negotiate appropriate service options and promote channel choice
3. Advise customers in relation to their rights and obligations and in accordance with the Customer Charter
4. Refer customers to appropriate service providers, linking them with community support
5. Encourage customer usage of Centrelink web based services facilities
6. Assess payment qualification and eligibility criteria to establish and/or maintain customer accounts, within Getting it Right and timeliness requirements
7. Engage with and maintain operational partnerships with local community service providers
8. Protect the integrity of records and ensure correct payments have been made
9. Contribute new ideas, including the identification of opportunities to improve the efficiency of processing work, and implementation of change in the workplace
10. Collaborate with others to ensure Centrelink priorities are achieved, including those of the immediate team, site, Area and relevant Business Line
11. Use appropriate and nationally endorsed system tools to assist in decision making, research legislation, policy and to record all work accurately
12. Apply appropriate values and standards in performance of duties in accordance with the APS Values and Code of Conduct.

Desirable Qualification – Certificate IV in Customer Contact

Wagga Wagga Campus
Museum Practice
CERTIFICATE II in Museum Practice (AQF)

National Code
CUL20204 This course may be available to trainees
The Certificate II of Museum Practice (CUL20204) is a nationally recognised qualification from the CUL04 Museum and Library/Information Services Training Package Training Package.This course supports professional development of museum and gallery workers and volunteers and to provide training for potential workers entering the sector in technical and support positions. The course is aimed at current and potential museum and gallery workers, artists and volunteers. It will recognise your prior skills, work experience and training; as well as provide gap training in acquisition, conservation, research, communication and exhibitions. The core of the course focuses on developing and applying knowledge of the museum and arts industry, following health, safety and security procedures, observing and reporting on basic conditions of collection and working with others. There are elective units in collection management, public programs, education and visitor services and Aboriginal or Torres Strait Islander museum practice.
Career OpportunitiesOpportunities exist in the museum of gallery industry as paid or voluntary technicians, researchers, curators, field workers, cataloguers, guides, customer service and information staff.
ArticulationAfter completion of this course, trainees and graduates can continue with Certificate IV in Museum Practices at Riverina Institute in 2009 or proceed to higher tertiary qualifications at graduate or post graduate level.
Entry RequirementsThere are no formal educational requirements for entry to this course, however it is important to be employed, volunteer or have access to a museum or gallery.
RecognitionRiverina Institute's recognition program gives you credit for those things you already know, may have already studied, or are currently competent. This may be formal education, experience in the workplace and with the jobs or work that you do or through life experiences.You may be eligible for recognition for one unit of competency through to a complete qualification - which means you won't have to study the units of competency for which you have been granted credit and may be able to get your qualification sooner and for less cost.
COURSE COSTS2008 TAFE NSW Fee $418 per year or $209 per semester 2008 TAFE NSW Fee for trainees is $394 per year or $197 per semester You may be entitled to pay a concession fee of $50 or be exempt from paying the TAFE NSW Fee2008 Riverina Institute Course Related Charge $45 Please enquire at the campus for payment options.
Study ModeThis course is offered Part-time Day, Part-time Evening, Flexible
Proposed to be offered2008 Semester 2
Proposed timetableThis course is offered flexibly to recognise prior learning and to provide gap training. This could include recognition by interview, portfolio, challenge-testing or workplace assessment. Delivery may be by workshop, on the job training, project work, practical demonstration, modfied lecture, group work, excursions, regular classes and workplace assessment.It would normally take one semester to complete this course. You may have the opportunity to study this course at your own pace according to your specific needs. Please ask for more information.
FOR MORE INFORMATION CONTACTWagga Wagga CampusCnr Coleman & Macleay StreetsWagga Wagga 2650 Phone 02 6938 1300 Head Teacher - Art & Media DepartmentPhone 02 6938 1233
SUBJECTS STUDIEDCourse subjects are called unit of competency. Listed below are the units of competency available through this campus. To gain the award of Certificate II in Museum Practice you must satisfactorily complete all four core units in Group 1 and at least three elective units from Group 2.Group 1 - All module/units must be completedGroup 2 - At least 3 module/units must be completedGroup 1 CORE MODULES - All module/units must be completed
Work with others
Follow health, safety and security procedures
Develop and apply knowledge of the museum industry
Observe and report basic condition of collection Group 2 ELECTIVE MODULES - At least 3 module/units must be completed
Develop and use complex databases
Apply basic communication skills
Provide quality service to customers
Process and maintain information resources
Assist customers to access information
Move/store cultural material
Provide visitors with venue information and assistance
Assist with the presentation of public activities and events
Prepare display accommodation for cultural material
Record and maintain collection information
Work within an arts organisation context
Operate computing packages Group 3 - TUTORIAL - these are tutorial modules and do not count towards completion.
Tutorial support
Please note: TAFE NSW Riverina Institute courses are run subject to demand. For information on studying at Riverina Institute, including language, numeracy and literacy assistance; student support services; study options and policies relating to assessment, fees and refunds, complaints and student discipline please contact your nearest campus or view a copy of the Riverina Institute Student Guide available on the internet. Copyright September 2008. This information was correct at time of publication and is subject to change. Please contact TAFE NSW Riverina Institute for current information prior to enrolment.

No comments: